Experiences

Skyscanner, London, UK

2020 — 2022 Principal Software Engineer

2018 — 2020 Senior Software Engineer

Successfully managed the delivery of key services and systems for 100+ million monthly users, encompassing user authentication, personalization, secure data storage, and privacy compliance.
Led the Identity team in revolutionizing the login experience with a more secure and adaptive authentication solution, protecting users from cyberattacks and earning the 2021 European Identity and Cloud Award.
Pioneered and established a secure standard for anonymous visitor identification, gaining buy-ins from business and engineering, resulting in a 40% increase in ticket bookings and revenue after the first stage rollout.
Navigated cross-departmental dependencies to successfully deliver a system re-architecture that reduced costs by thousands £, increased availability and geographical resiliency (99.999% for 3 years) at scale (20,000+ requests/sec), with no downtime of critical systems.
Achieved a zero-downtime data migration of 40 million customers to a dedicated data infrastructure, resulting in improved security, expanded availability in 4 regions, 94% better signup performance, and increased resiliency through automated data reconciliation.
Promoted an empowering culture through mentoring 5 engineers, revamping on-call onboarding (resulting in 6.5x increase in on-call participation), delivering tech talks, and partnering with management to improve psychological safety during 5x growth and restructuring.
Headed a team of principal engineers to establish a new engineering tribe of 11 teams, with a focus on elevating standards and promoting best practices in operational excellence, cost management, accessibility, incident handling, and design reviews.
Revamped the process for capturing and visualizing technical debt on personal initiative, improving the transparency of the system health and inspiring 10+ teams to adopt the same model.
Received the CEO Award of 2020 and 19 public recognitions.

RESAAS, Vancouver, Canada

2015 — 2018 Lead Software Engineer

Led a team of 10 to build a scalable communication platform for real estate associations such as RE/MAX and Keller Williams, and over 360,000 global users.
Identified attrition in Engineering and partnered with senior executives to implement a new cross-functional team structure that promotes autonomy and product ownership. Monitored the result by conducting 1-on-1s with engineers.
Founded the mobile engineering department and managed the delivery of 10 native iOS & Android apps.